Shipping & Returns
You may return most new, unopened items within 10 days of delivery for a full refund. Shipping Costs will not be reimbursed. Please note, we do offer Route -Protection and Tracking at the time of purchase to protect your purchase from damage or loss in transit. This feature is shown on the checkout screen.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Local Delivery - Harford County, Maryland and Delta, Pennsylvania Residents
For Local residents:
Orders have a flat rate delivery fee. Orders deliver within 48 hours, Monday - Friday, unless otherwise noted.
Over $99 (before taxes): Enjoy FREE delivery.
<Some areas of Baltimore County (White marsh, Nottingham, Perry Hall ) also available for delivery options.>
We can ship to virtually any address in the country. Note that there are restrictions on some products, and some products cannot be shipped outside of Harford County, Maryland due to brand exclusives (noted in product descriptions).
Due to the high shipping rate, our new policy is a Flat Rate $9 Shipping for any order under 4 pounds total shipping weight. All orders over 4 pounds will receive real time shipping rates directly through USPS and UPS with no additional fees to cover packaging or handling. Items will be shipped either USPS, UPS, or FedEx.
In-stock items are normally shipped within 1-2 business days. Some items may ship from a different warehouse and will be packaged separately. Expedited and overnight shipping options are not available to Hawaii, Alaska and PO Boxes.