You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping + Delivery
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
For Local Harford County, Maryland residents:
Over $40 (before taxes): FREE delivery. Choose Home Delivery Concierge Service
Under $40 (before taxes): Flat Rate $3.50
Expedited delivery GUARANTEED within 24 Hours: Flat Rate $5 (Updated Dec. 14, 2020).
For customers outside of the Harford County, Maryland territory, the shipping rates are based on the weight and shipping zone. Items will be shipped either USPS or Fedex.
In-stock items are normally shipped within 1-2 business days. Some items may ship from a different warehouse and will be packaged separately. Expedited and overnight shipping options are not available to Hawaii, Alaska and PO Boxes.